To send a full refund, follow the steps for Full refund. This content may be old or outdated. You can now refund users in app. The best return or refund experience is avoiding one altogether. 10 Great Marketplaces Every Reseller Should Consider. By browsing this website, you consent to the use of cookies. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. Assign value in a principled manner. Buyers want authenticity and transparency. Listing is fairly easy on Depop. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Vinted, on the other hand, came about in 2008 in Lithuania. That's so bad, the other person must know exactly what they have done. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. If the flaw was something you missed you have options. You are viewing the PayPal Community Archives. Please make sure you've read the community rules, and that your post follows our posting guidelines. Listing Items on the Depop App. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Not long after, Depop transitioned to a thrifting marketplace. We may suspend an account for any of the following reasons: Prohibited Items. This content may be old or outdated. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Buyer wants a refund?? : r/Depop - Reddit Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Confirm the amount and click Submit. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. He came to my house and tried out mower. Provide evidence that the claim is false and that you qualify for Depops seller protection. So in the event of an item received but not as described dispute its always one persons word against anothers. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Will PayPal refund me if item not received? If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. However, all purchases done outside of this are at your own risk. But how do these two apps differ, and which should you use? If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. To leave feedback: Go to profile. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. To send a full refund, follow the steps for Full refund. Please read rules before posting. About Depop. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. A sub for discussing all things Depop. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. I'm sure Depop will have that policy too good luck!! Here we will explain the return and refund process for Depop and how to avoid them in the first place! However, Depop is also used by small businesses offering new products. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Thanks for your submission to r/Depop ! . Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Email: support@depop.com. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? However, it's important to note that Depop charges a higher fee. He came and tried it. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. 5 months later I get an email where he wants a complete refund. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. PayPal provides buyers with 180 days to open up a dispute about a transaction. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. screenshot of the completed refund in your PayPal account) 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. This application is not endorsed or certified by Tradesy, Inc. Etsy is a trademark of Etsy, Inc. How to Refund on Depop? Complete Guide 2023 - After SYBIL If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. If you want to sell items on Depop, the process is very simple. This application is not endorsed or certified by Kidizen, Inc. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Also the depop profile has blocked me. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? The app is popular in countries across Europe, such as France and the UK. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. sold an item for 150 and going to revieve 130 smh. If they accept, the dispute will be closed. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Save face. Tap leave feedback. Can you get a full refund on Depop? This is a decent chunk of your overall profit, so it is worth keeping in mind. When you make a purchase using links on our site, we may earn an affiliate commission. Ask for some feedback. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. I didn't ship anything. Check us out! 1999-2023 PayPal, Inc. All rights reserved. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe.