This could be attributed to no inventory available or insufficient/incorrect billing information." They stop talking and I pay for my shoes. 9/20 7.57 Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. On this page, you can edit your shipping information and payment and billing information before placing the order. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. Sometimes, your order may not go through for various reasons. It is now the 4th, and I'm still fighting with finish line. https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. Keep your credit; I will no longer be shopping at ANY Finish Line. The Ford ordering process explained from start I actually never did get my order because someone at Finishline, cancelled the order. Finish Line provides customer support through a toll-free phone number, email, and live chat. I was 0.03 cents short so I decided to order a second pair of shoes. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. How long does it take Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still Honestly, I am not sure where all of this Finish Line hate is coming from. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Select "Place Your Order" to complete checkout. See all the Frequently Asked Questions about Klarna. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. Remove the item from your cart and then add it again. Remember, Winners Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. What online company does this? If an error occurs a transaction pending or not should have not taken place. $243.18 per transaction! If you use the link below that I sent in my first email it will offer a better explanation as to why there might be a delay with pending orders. The shoes moved to shipped status so I kept waiting. First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. I wouldn't worry. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? Is it trustworthy? We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. Territories we do business in. Customers can find the nearest location on the company's website. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. Is that message also on your seller central homepage? We may cancel orders that exceed these limits without prior notice. Horrible customer service. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. Skip to main content. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. 2023Finish Line, Inc. All Rights Reserved. why is my finish line order still processing and our WebWhy is my purchase still processing? For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. THEN I try to live chat Finish Line only to find out they have their live chat closed. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! I felt like this was a "Pretty Woman" moment. Hey, i am seeing so many bad reviews about finishline here. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. Not a moment sooner. I am a first & last time shopper with finish line online. I told him his manager and cashier are jerks. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? Stores Espaol. Payment and order verification? Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. Mortgage WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. You can pay using a Finish Line gift card. I wont buy from them again. I do between 10 - 20 order a day and rarely have penders. Then I reply "I can go to another store for these shoes." Please contact Customer Care if you need assistance. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. I just received the following performance message from Amazon. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Enter that number and your billing zip code into the Track Your Order form on our. Didn't seem like they thought it was a big deal?! Order stuck on processing : r/Kinguin - Reddit I told him the nearest was the next town over and I ordered online for a reason. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. The reason for this was supposedly they "might" ship the items out in separate boxes! I then went up to this man messing with this young girl and asked him to get a shoe for me. Free shipping was not going through. Order# [protected] Just make sure that you have a physical store available should any issus arise. Delivery and transit times will vary based on the order's final destination. filing a report is easy at ftc.gov/complaint (ftc dot gov / complaint, in case the link i posted gets blocked by this website), Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! I wouldn't even them a one star but had to! Basically he told me that the website had issues and they had to cancel my order. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. Order still Processing Yes, Finish Line offers international shipping to many countries. I visited the Finish Line store at the Meadows Mall in Las Vegas, NV, on 3/28/2023 around 3:30 - 4 pm PT to do an impromptu buy of some shoes I saw while walking by another store. Or just from particular customers? If the item is available when its your turn, well reserve it for a brief period, add it to your shopping bag, and notify you. I told him if it wasn't for him I would just walk out. 3 attmpts to work with them. To learn more about reviews and trust on sitejabber.com, visit our. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. Complete Mortgage Process Timeline. I never entered a code. I'm sorry JD Finish Line was not able to process your order. Select your method of payment and provide the billing address. For more information, please see our You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. Before you add an item to your bag, select the "Store Pickup" option. Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. What a terrible business and VERY POOR customer service practices! It looks like you were misusing this feature by going too fast. Track order We are a community subreddit largely consisting of employees. I received an online order today I placed Sunday. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. I wanted him to send me a return label to return it. Spent hours on phone with representatives trying to figure out what's going on, if Finish Line had been hacked. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. My mother in law asked what happened to the $70 price. Shipping charges may apply. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571.