Thanks for the assist. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. Select X to close Microsoft Surface Data Eraser. Complete the Microsoft Surface Data Eraser USB creation process. No need to physically destroy the storage unless you have some high compliance requirement that demands it. I can pick up one that says it's 3.0 for sure and try that too. exit, for windows 64bit os, open the folder "C:\Program Files\Microsoft Surface Data Eraser\Resources" You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Any section you choose will open to show you more info. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. One is a Toshiba and the other I just bought for this is a PNY. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. :::image type="content" source="images/microsoft-surface-data-eraser/fig2-continue.png" alt-text="Figure 2. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. Surface Data Eraser - Unknown disk drive manufacturer Trying to decommission a couple of old Surface Pro's. I downloaded the tool today from this location: https://www.microsoft.com/en-us/download/details.aspx?id=46703 When I boot to the Eraser I get a command prompt window which reports: Unknown disk drive manufacturer. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. The drive you select will be formatted and any existing data on this drive will be lost. Have you The Surface Data Eraser can be used on Surfaces running Windows 10, Windows 8/8.1, and Windows 7. Have a question about this project? See Recovery options in Windows 10 for more information. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. This really helps out :). I wish the Failure would tell you what the hell it failed for. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Figure 2. For more information, please see our I am trying to create a multibootstick with the latest eraser tools and need a ISO for that @RAJU2529 can you maybe share how you managed to create an iso out of the created usb stick (the one the microsoft tool created). I run the tool and it was detected that Pendrive Successfully , and i followed onscreen instructions. If you have suggestions related to this documentation, please let us know here and we will submit them for review. Accept or decline the software license terms by typing Accept or Decline. What does the BIOS setup show? If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. The BMR image can be downloaded and installed, or a custom image can be deployed. downloading link for few 64bit surface devices See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, for older devices 2020 year and earlier onedrive link https://1drv.ms/u/s!AmZoRRusRV59tiYmA7NIevbMlxZC?e=fksi89, @Syson032 , reply to me , iso file is worked or not. Doesn't show anything besides settings toggles. Select device architecture"::: Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. I want to monitor motherboard temperature. Will I be notified when my Surface has been through the wiping process? [LOG[FAILURE ( 7711 ): Disk OSDDiskIndex(0) can not be found! Thank you in advance. Figure 1. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. We have gone through our first lifecycle of Surfaces in our environment and removing he drives before disposal is not that simple of a proposition. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. See Recovery options in Windows 10 for more information. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. Then, take steps to erase all data from the Surface. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. [LOG[## Possible Cause: Missing Storage Driver. "We couldn't find any drives. using windows 10 adk and winpe adds on files. first, create a new folder in C:\ partition Most likely the SSD is fine. @jans-at Today just now i successfully created a bootable iso file for 64bit. Decommission a Surface device from corporate or organizational use. Note The image and deployment tools that are used must be based on the Windows 10, version 1703 (Spring Creators) update or a later Windows 10 update. Thanks for being part of the Microsoft Docs community! open cmd with admin rights type the following Surface Devices Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. Figure 6. See Surface Pro Model 1796 and Surface Laptop 1TB display two drives for more information. Reply NDLunchbox Additional comment actions method 1 Tip https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, @DanRev0519 . Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. I was rightfully called out for Turn off your Surface device. Here is how to that. This issue occurs because some Surface devices that have1TB drive configuration use Storage Spaces technology to combine two 512-GB drives into a single drive. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . Although there are users in this community who are more than willing to helplike @RAJU2529 and @illfated, you may not get the answer you need immediately. DISK0 not found when you deploy Windows on a Surface device that has if still you gets problems means. ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. Microsoft Surface Data Eraser (Surface) - Surface This version lists it as v3.7.137.0 -- The change log on the info page https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser only goes to 3.2.78.0 what happened in between those versions? But you want to create iso file correct . @RAJU2529 OK just tried unzipping all the files to the thumbdrive and booting the Surface Go on it. Turn off your Surface device. At last, tool was created bootable pen drive without single errors. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. Be sure to format the usb as fat32 before you copy over the recovery image. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. 1. download below file and then extract the file The drive you select will be formatted and any existing data on this drive will be lost. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. Decommission a Surface device from corporate or organizational use. Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. ]LOG]!> I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. You are unable to use the GUI to create a new partition or drive. The Microsoft Surface Data Eraser tool allows you to securely wipe data from your Surface devices. Download Microsoft Surface Data Eraser - MajorGeeks @RAJU2529 thank you sir let me try it out. When you boot from the usb the windows 10 64 bit installation will start and ask you whether you need pro or home to which you should respond PRO. Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. All original components exclusive of the bundled accessories such as the power supply unit, mouse, or pen, must be included when returning your device for service. Back in the day I used DBAN, bit haven't had to do this in ages. Thank you. Unable to continue. This turns off phone protection and erases all the data on your Surface Duo. Partition to be erased is displayed in Microsoft Surface Data Eraser. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. I suspect a bad hard drive but its out of warranty so I'm hoping to find a fix. Getting frustrated with this Surface unit. The following Surface devices that have1TB drive configuration and use a single solid-state drive (SSD) are not impacted by this issue. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Does Microsoft repair the Surface I have sent in, or does it replace the device. Create a Surface Data Eraser drive, and then start the device from that drive. This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Zeroing the drive and clearing out the TPM (to remove the BitLocker keys stored to decrypt the data) will effectively nuke the drive. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick.