You'll have to provide additional details, such as photographs showing what's wrong with the item. Learn more about the, We work hard to make returns smooth. So i have bought an item as a guest and it didn't arrived. When the seller replies, we'll send you an email with details of the next steps. Find out more about signing up for an eBay account. Try to work things out - we ask sellers to respond within 3 business days and resolve your request. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you have a PayPal account, you can use it to pay for your items on eBay. Refunds are typically available within 3-5 business days. Community Info. Tomoaki maeno Katsugeki Touken Ranbu: Fate Horizon A thin veil of cloth Here's how to track your order as a guest: You'll see a delivery status bar with a delivery company, tracking number and the item's current location. You can still close it if things are resolved. Returns, items not received, and refunds for buyers. You won't be able to re-open the request once it's closed. item sold yesterday and the buyer selected usps parcel select for Learn more about our Condition of returns policy. If you're not able to resolve things with the seller, you can ask us to help. Find your order confirmation email. No one can fix this. If you've changed your mind about an item, check the listing for full details of the seller's return policy. Include your email address to get a message when this question is answered. The seller will also pay for return shipping. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community. I had purchased an item on Ebay and I had used Guest check out to pay. It is not working. correct. is that really To request a return, select the item you want to send back from your recent purchases above, or use the button below. When your return request is accepted, we'll send you an email with the subject "Send the item back". If you need to return the item you bought, you can open a return request through the order confirmation email you received. Fill in your shipping address, email address, and payment information. I weigh my item, then add for the box and paper / If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Otherwise, register and sign in. Seller Center has answers you can trust for all your selling questions. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. If you haven't received your item, you can check to see when it's due to be delivered. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. The subject line starts withOrder Confirmed. Select your reason for closing the return from the dropdown, and add . For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. Select your reason for the return and select Next. Click on "Purchase . To create an account, select View order details in your guest order confirmation email and then select Register at the top of the page. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. By using our site, you agree to our. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. For more information, see our Condition of returned items policy. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. 1. on April 20, 2023, 5:30 PM EDT. You can shop for most things on eBay without needing an eBay account, but youll miss out on the benefits of being a member. In some cases, it may be deducted from your refund. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Get help if you bought as a guest | eBay If your seller is sending your item using a tracked delivery service, you can follow your items progress all the way to your shipping address. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet.