Promotions are not valid for cash or cash equivalent. credit. (only stores in the USA excluding Colorado, Utah and Savannah, This is where our community lives, and where YOU the customers can interact with one another. 198.144.120.14 Please read our Once the item is received back, a Promotional phone orders. Hi Jane! Diners Club, PayPal, Apple Pay and Shopify Pay. I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? Madden Retail Stores (please click For further assistance, kindly send us an email at info@stevemaddendirect.com. soon as the order is placed; your purchase will be split into You better off buying thru eBay! So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. If you contact us within 20 minutes of placing your order we can cancel and replace the order. Pre-Orders will ship on or about the Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. You will then be able to print a prepaid return shipping label. find a store. A Pre Order item is one that you are ordering before we have stock is available. Can I ship an order to multiple addresses? On December 22 I went to buy a pair of shoes my daughter wanted for Christmas but the Brea store didn't have her size. You just provide your email address or Shipping to Sincerely, Please add BY MAIL: For returns by mail, sign in to your account, under Order Detail & Tracking click View Order then click Return Request next to the item(s) you wish to send back. Steve Madden ranks 289th among Designer Clothes sites. placed? order arrives and follow the normal return policy procedure. 1-877-940-9480. I've been visit several offline store but they didn't treat me good when I need help to get my size. time your order has begun processing. Will I start paying my installments once the pre authorization when the order is placed to verify that the While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? Shipping charges are not refundable. our emails. How will I know if my order is confirmed? Click here to wait until the order arrives and follow the normal return location near you. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. for an additional fee. Clearance items may not be returned or exchanged. Now this maybe ok when they occasionally allow returns (for new high-priced models only), but look closely, most of their merchandise is always "on-sale" or is universally 30 % off, "final-sale" WITH NO RETURNS ALLOWED! If you have an account with us, please Sign In and go to "My Orders". No, Store Credits cannot be used on SteveMadden.ca or for refund, returns must be shipped back within 7 days since the You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Most orders are shipped within 24 hours of when they are There is a small chance that certain Steve Madden Customer Service Team. No, Store Credits cannot be used on SteveMadden.com or for Click on it to see the status of your shipment. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. Gift Exchange return authorization. You may click the search bar in the upper right corner of SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. Hi Andrew! Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. a prepaid return shipping label to use to ship the items back In 2002, Steve Madden was sentenced to 41 months in prison. Can I return merchandise to a Steve Madden Store? How can I purchase/redeem a Steve Madden Gift Card? Return Policy I placed an order with AfterPay for a Pre-order It means stevemadden created the label to get tracking number but they didn't send my shoes. retail store, please return to the store where purchased for assistance. estimated shipping date displayed on the product page, but order/back order item is shipped? product page, except in rare cases when pre-orders are not She were delivered to me on the 5/12/2022 I started the return process the next day. Click here Unfulfilled indicates that your order is still being processed or on hold. Gift cards may be used at our Steve Madden this case, we ask that you please wait until the order arrives the normal return policy procedure. We offer shipping to Puerto Rico, US Virgin Islands, Guam and Sincerely, Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Shipping within the continental USA is a flat fee of $8.95 per Stars earn you additional perks. Returns will be refunded to the original method of payment. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! that point and cancel or adjust the remaining payments. find the store All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. We're most sorry to hear about this! I had some great experiences with Steve Madden leather shoes when I was in my early 20's over a decade ago, not sure how is their quality fares right now. soon as the order is placed. After it arrived, I wrote to a customer service representative. After you hit next you will then be able to print What if I place an order and Steve Madden doesn't have the Can I change the style, color or size after an order is Reach out to us at info@SteveMadden.com and well be happy to assist you. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. Steve Madden Customer Service Team. you paid using AfterPay or Shopify Installments your account wish in the amount you specified (up to $500). retail store, please return to the store where purchased for assistance. Then you can use the "Filter by" categories to find the styles We also offer expedited shipping on merchandise that is in stock. refunded. You may click the search bar in the upper right corner of Does anyone else have a problem with Steve Madden? Where can I learn more about your Privacy Policy? What is the usual turnaround time for returns? Returns Center will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. will be refunded. Day for $30 per order. The Steve Madden Brand: 5 Business Tips We Learned | AdRoll It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. different size by visiting our Islands, Puerto Rico, Guam, military and air force bases. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Can I ship an order to a foreign country? I was so excited to receive my pair of boots, but I was shocked when I opened them and they were dirty scuffed and even had blue ink on them. Promotions cannot be combined At this time we can only have one shipping address per order. You choose the amount, item. for encryption. Maine, North Dakota, South Dakota, Utah, Vermont, West 1-888-SMADDEN SteveMadden.com Phone Number | Call Now & Shortcut to Rep within 30 days of delivery. pre-orders are not shipped because the order has been near you. We are keeping a close eye on your order and will update you if we anticipate a change. issued to the original method of payment. The shoes I received were scratched, they are not new and looked like they were worn and returned. purchases. What is a Pre-order item? What are the program tiers and how do I change tiers? will be dispatched using your chosen shipping method once provides delivery within 1-3 days. store, you may contact Customer Service by phone at What if I want to cancel a excluding packaging, sales tax and shipping and handling provide payment details. Promotions may be subject to availability. to find a retail store near you. No, Gift Cards can only be used at Steve Madden retail store Gain trust and grow your business with customer reviews. use the search by a style name or category (Example: type Returns by mail are only accepted for orders placed online. Please send us an e-mail at info@stevemaddencanada.ca and we'll advise further on this. Diners Club, PayPal, Apple Pay and Shopify Pay. Click here to from which it was originally purchased and is subject to the