It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Your Only Thorough Guide To the Nasty Gal Return Policy I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. I am 5'5 and weigh 138 pounds. - Make sure the offer can be used for what youre purchasing. Items must be unworn and unwashed with the original labels attached. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. Initial order was never delivered to me. A matter that should be straight forward has become so trivial. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. Is this your company? For shopping wherever, whenever. Now I have an event to go to with no shoes. You can wait for your package to come back to us and we'll give you a full refund. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. I bought the gold chainmail dress from Nastygal for my birthday party last night. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! Still cant see it? I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. Exclusive. Ellie was very clear, helpful, offered sensible options and was able to solve the problem. Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Email sent: Oct 24, 2022 12:02pm. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Buy From Nasty Gal's USA Online Store - International Shipping I should have checked the reviews prior to ordering because they are horrible! However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Take care x, guniena helped me today, she was so quick and solved my problem in few minutes Someone from the team sent me wrong label and she sorted this out, Hello Priya,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Guniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Guniena.Take care,Nasty Gal x, Great custom service. Contact Us CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. I realize this is a busy time of year but I am extremely underwhelmed with the service. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. It goes against our guidelines to offer incentives for reviews. Share your photos and videos with others to prove the truth of your words. Hello Isabella, thank you for your review regarding your most recent experience with our brand. 2. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. It goes against our guidelines to offer incentives for reviews. #1 Jefferson, Wi. I believe I am entitled to a full refund including shipping. They weren't leather and too small, poor quality. I would reduce my rating to 0 stars if it were possible. You can check shipping timescales here. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. Liked the products but the returns process is crazy. Nasty Gal - Clothing + Fashion on the App Store It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. Does Nasty Gal really suck this bad or am I just unlucky? blocking them. I am close to reporting them as fraud as this cannot happen to other people. Login to our returns portal. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. You will need your order number and email/last 4 digits of your phone number. Disgusting business let's put them out! The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. Nasty Gal: Reviews, Complaints, Customer Claims | ComplaintsBoard Click here to get notifications about new complaints of Nasty Gal. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. Emma, Desired outcome: Nasty Gal Return Policy: 5 Things you Need to Know | Carrot P.S. Why wasnt it specified on the order page? 3. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. ITEMS SHIPPED OR MY MONIES REFUNDED. You can choose what you want to hear from us! Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon.