Has this happen to anyone here? Update your transponder status. What is my next step to receive my registration? If payment is not received in that time frame, a second collection notice goes out, with the charges from your first collection notice PLUS any individual tolls that are now 60 days old. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. Florida needs to use a different company. Refund us our monies when we can't even manage our accounts. Unacceptable! Unpaid tolls to SunPass, or to any Florida toll company for that matter, will result in a future registration hold. My address was 2440 Heron Drive Lake Wales. Email Us . Received an errant toll invoice showing a motorcycle with supposedly my plate number in a grainy B&W photo from the middle of the afternoon. Hello Michelle. If used, the plate number must be identifiable and not be obliterated by the postmark, although many precanceled issues, in order to show their proper use and to be collectible, should not receive any postmarks. These toll charges, plus any applicable administrative fees, will be billed to you through the car rental company. Same car, same color, same city, same license plate. Back taxes and penalties from an old tag typically would not impact a new plate assigned to a new VIN, however, some suspensions and and tickets can affect the owners drivers license which may affect the ability to obtain a new plate. Your real card info stays hidden. Rather than checking the database of cars and reconciling to it because the transponder didn't get read. Hello Latoya! Dont waste your time on this company. When I switched to Pro, I had to call since there was not a way to cancel the old SunPass so THEY did all the updates to the account. What if my vehicle or license plate information has changed? The problems this could cause are nearly endless. Unless you open a new account with a new license plate, you will have no problems, otherwise they can easily track that you have outstanding violations fees. Does the unpaid tolls stay with a tag or stay with the vehicle registration. Additional perks are available depending on the level of contribution. You are using an out of date browser. The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Q: New traffic signals were installed at Oakland Park Boulevard and Nob Hill Road. Be safe from hackers and unwanted bills. This morning I tried to call and they are not taking calls. Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. I had a joint title with an ex and in april transferred the title to their name only. Your email address will not be published. Hello Jennifer. The new owner to which you are selling the vehicle wont be affected. Also, in this example, the numbers on the left, known as micro-printing, usually denote the year the issue is copyrighted or printed and, therefore, should not be mistaken as the plate number. The web site you have selected is an external site that is not operated by SunPass.com. You buy another vehicle and want to get a new plate and not transfer the old plate onto the new vehicle. And this is based on having a RENEWAL STOP in effect right now or currentlykey note! If you have any other questions, we are here to assist over the phone at 1-888-865-5352 Monday through Friday 7:00 am-7:00 pm, Saturday 8:30 am-5:00 pm.". You're going to get all his photo-radar tickets, well that's what would happen here because we use photo-radar here. You must always cancel a subscription at least 24 hours before the trial period ends. Toll-by-Plate is an image based electronic toll collection method that captures photographic images of vehicle license plates to identify the vehicle passing through the toll gantry. If payment is not received within 30 days, you will receive a second invoice in the mail, which would include all of the charges from your first invoice PLUS any new tolls youve acquired since that bill (plus a new administrative fee) and you have 30 days to pay the new total. Hello. TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. Their device only works sometimes so expect to get additional invoices in the mail each month. Consider becoming a Supporting Member of Tesla Motors Club. good luck! Tap on SunPass (subscription you wish to cancel). Hello Sheldon. Depending on the states progress in acquiring all the land, construction may start this year or next year. For a better experience, please enable JavaScript in your browser before proceeding. Is there any programs that will permit one to arrange payment arrangements and lift the stop registration? Can a SunPass customer receive a Toll-by-Plate invoice or collection notice? The Florida Department of Transportation enforces toll processes vigilantly these unpaid SunPass violations can eliminate your ability to renew. Theres also some information on the FL DMV site that may be able to shed some light. this app customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads. SunPass can be used on other tolls, giving you the chance to pass through their designated SunPass lanes. You cannot use a SunPass Transponder that you already own or purchase a new one at a retail store . Customer service is nonexistent.