The whole refund process will be faster. Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. If you're a registered customer, sign in first. If your measurements align with our size chart, I suggest you choose standard size. If you've forgotten your password, please click this link to reset your password. Mis-shipped products: Once we have confirmed yourmis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. Tailoring Time is displayed on each dress's product page. * Original shipping fee & return shipping fee will not be refunded. Submit a complaint and get your issue resolved. From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge. View the, Yes. Decoration covered handbags should be swiped clean separately with a dry cloth after washing. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. I am extremely happy and will definitely use JJs again and can highly recommend. Read More Business Details. Items all individually wrapped. You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Hope to hear from you soon. If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible.". Ordered 2 dresses and 2 jumpsuits custom made for my 4 bridesmaids. Once your payment is confirmed, the manufacturing process has begun. Then click "NEXT". The washed bags should be dried in a shady place with good ventilation. Thank you for your patience. FOR ALL RETURNS: Hanging on a hook or hanger is not advisable since it can distort the shape of the bag. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). 1. The following items (and any others marked as non-returnable on their ordering page) are non-returnable: We do not offer an exchange service for any products at this time. Then click "NEXT". JJsHouse.com Reviews F Happiness Grade Company Reviews Questions Returns Process 28.57% - Difficult Visit Website F Returns - Difficult 28.57 % Industry Average " Whatever you do, do NOT buy from this company. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. To return, please attach pictures showing the issue. 4. Review that everything is correct and click "Checkout". In case of water stains, the bag should be left to dry naturally but away from artificial heat sources. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. This will surely increase the credibility of your complaint. 2. Select the method for your return. Precaution should be taken to use any detergent to clean the handbags. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. We will reply you within 24hrs in working days. While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. How good is their customer service for returns? 4. FOR ALL SAMPLE SALE ITEMS: Because of this, we recommend returning all unwanted items at one time. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. Click "Add to Cart" The sooner you place an order, the sooner we start preparing your item(s). As of April 14, 2022, JJ's House does offer in-store pickup. We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. I am a 12-14 in US made dresses. Standard shipping takes a bit longer than expedited shipping but costs less. Irregular or excessive returns history indicates potentially fraudulent or criminal activity. Founded in 2010, JJs House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. Just an update, JJ's House finally refunded my money last week. GB. However, didn't realize I had to go size larger. Does JJ's House accept in-store returns? Thank you, and please pass on my thanks to everyone involved - it was a great day. 3. JJ's House | Complaints | Better Business Bureau Profile Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. We are really impressed with the quality!! JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. Anyone can write a Trustpilot review. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. That means no one else will be able to wear that dress once it's made. Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. Submit a Request Home Submit a Request Please complete the form below detailing your requests. JJsHouse.com.au uses solid and exquisite threads only to make comfortable dresses. Cancel order within 24 hours of payment for a full refund. All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. We dont provide the Self-Return Service for Non-returnable Items. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. Otherwise, we cannot find your order in our system and process the return just by the package received. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. - Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.