1,416 posts. Registered Office: booking. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. Hays Travel (@haystravel) Instagram photos and videos my work feels like a little family. Can't wait for my girls trip Nikki has booked for me in May 2023! Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. We need your email address to verify that your review is genuine. He also says you should splurge for a flexible booking package. Can I take liquids on-board the aircraft? 99.8% of Holiday Extras customers say they would book again. Steps to getting a refund from Frontier Airlines, If youre eligible for a refund, the easiest way to claim it is via the Frontier website. However, youll have to pay a cancellation fee for the privilege, which can sometimes amount to more than the cost of the ticket itself. First, it depends on whether Frontier chose to cancel your flight or you chose to cancel it. Will not return, Good Afternoon Val,Thanks so much for taking the time to leave us a 2* review.We appreciate the feedback you have given us. They have cancelled, so you have a legal right to a refund in 14 days. Or, upgrade to that Works bundle so you can get your Frontier refund if the trip falls through. *Please note that this varies depending on the tour operator. She previously wrote about travel and credit cards for The New York Times and its sibling site, Wirecutter. I visited your branch Saturday 22nd April 2023 to request support with a Western Union Withdrawal.I had to wait for quite some time as both agents were busy and had to complete full booking/trips for customers.Upon enquiring/asking support to withdrawal the fund which is needed to support me taking care of end-of-life matters for my Mom Imogen told me that their branch manager was the only person that underwent training and could help.I was kindly requested to contact them today, Wednesday the 26th of April 2023 as Imogen said it was a matter of her getting the training and then she could support or assist.Upon calling your offices today I got notified the branch manager will only return Mid-May 2023.I am a disabled person, finding another Western Union outlet and incurring stressful commute over and above the huge amount of mental strain I am under is not welcomed.I perceived the person taking my call not even making any effort to / understanding the circumstances.In this modern day and age this is unheard off.I will also ensure I write a Truspilot review and notify Western Union that the Hays Honiton Branch can be scraped of their list of outlets, Im sure it will be no skin of your noise, but I honestly did not appreciate or take kindly to the way Ive been supported as a customer.Also rest assure I will not even consider using Hays Honiton for any Travels is this is the level of service/standards your branch sets. Hays are fobbing you off. Whilst there, an elderIy lady entered and requested her tickets. Great team with great advice! Hays Travel Reviews | Read Customer Service Reviews of www.haystravel.co.uk That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. Steps to getting a refund from Frontier Airlines. Click ' Forgot Password ' Confirm your account details An email with a link to reset your password will be sent to you Need an account? Hays Travel Reviews This can be purchased from separate travel insurance companies, or sometimes through your travel agent. First published on January 10, 2022 / 8:30 AM. Pre-qualified offers are not binding. I am very sorry to hear about the poor service you received in our Fareham branch whilst trying to book a holiday. Its powered by American Express but open to everybody. Submit Enquiry. "I saw that you guys were good at solving situations like that, so I contacted you guys," he said. If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. Years ago, I reserved a room at a bed-and-breakfast on Maryland's Eastern Shore. We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. The Hays Travel management team includes Jonathon Woodall (Chief Operating Officer), Jonathon Woodall (Chief Operating Officer), and John Hays (Managing Director) . Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. Flexibility, point transfers and a large bonus: Bank of America Travel Rewards credit card. When you're struggling to get the service you deserve, count on DoNotPay. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. And this Intercontinental where Decman booked two days prior. Sunderland, If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. For more information on USA Holidays or to book call 0800 412 5292. It also doesn't charge for the click and collect service, and doesn't charge commission at the end of your trip if you want to change money back into pounds.